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Terms ANd Conditions

Welcome to Femme Posh Collection, your premier destination for exquisite lingerie in Nairobi, Kenya. Before you embark on your journey to elevate your intimate wardrobe with us, please take a moment to review our terms and conditions outlined below.

1. Order Placement and Payment:

– By placing an order with Femme Posh Collection, you agree to abide by our payment terms. All orders must be paid for in full at the time of purchase.
– We accept various forms of payment, including bank transfer, credit/debit cards, mobile money, and pay on delivery for selected areas within Nairobi.
– Prices listed on our website are in Kenyan Shillings (KES) and are inclusive of applicable taxes.

NB: We do not allow cash payments. (Only Mpesa & bank payments) 

2. Shipping and Delivery:

– We strive to process and dispatch orders in a timely manner. However, please allow up to 24 hours for processing before your order is shipped.
– Delivery times may vary depending on your location within Nairobi and the shipping method chosen at checkout.
– Femme Posh Collection is not responsible for any delays in delivery caused by external factors such as customs clearance or courier service disruptions.

3. Returns and Exchanges:

– Due to the intimate nature of our products, we maintain a strict policy on returns and exchanges for hygiene reasons.
– We do not accept returns or exchanges on lingerie, swimwear, or intimate apparel unless the item is defective or damaged upon receipt.
– In the event that you receive a defective or damaged item, please contact our customer service team upon receiving of your order to initiate a return or exchange process.
– All returned items must be unworn, unwashed, and in their original packaging with tags attached.
– Returns and exchanges are subject to approval by Femme Posh Collection and may be subject to restocking fees.

4. Product Availability and Pricing:

– While we strive to ensure that all products listed on our website are available for purchase, occasionally certain items may be out of stock.
– In the event that an item you have ordered is out of stock, we will notify you promptly and offer alternative options or a refund.
– Prices and promotions are subject to change without prior notice. We reserve the right to modify pricing and promotional offers at any time.

5. Privacy and Security:

– Protecting your privacy and personal information is of utmost importance to us. We adhere to strict privacy practices in accordance with applicable data protection laws.
– Your personal information collected during the ordering process will only be used for the purpose of fulfilling your order and communicating with you regarding your purchase.
– We employ industry-standard security measures to safeguard your data and ensure that your online shopping experience with Femme Posh Collection is safe and secure.

6. Contact Information:

– If you have any questions, concerns, or feedback regarding our terms and conditions, please don’t hesitate to contact us.
– You can reach our customer service team via email at support@femmeposhcollection.com or by phone at +254759006179. Our customer service hours are Monday to Friday, from 8:00AM – 6:00PM.

Thank you for choosing Femme Posh Collection for your lingerie needs. We look forward to serving you and helping you discover the perfect pieces to elevate your intimate wardrobe.